How Tech Has Impacted Recruiters
The TeamJobs recruitment team share how tech has transformed how businesses find and hire the best talent, plus how it has affected our own professional lives.
One of the clearest advantages has been through productivity. Jaime Rana, senior consultant highlights, “Tech has encouraged a pace to business and interaction. For instance, working with a client who was struggling to recruit within their local area, I suggested reaching out to a wider region, for the specific skill set they were looking for. They now have a new team member who is working remotely, away from the local area, and has helped both sides. From the video conversations and sourcing, tech has played a central role. It has taken the way I work today from when I started within the recruitment industry to a whole new place.”
Whilst improvements and innovation are significant, Rob Bruce, senior recruitment consultant, recognises that one thing that tech can never make up for, are the small moments that no amount of AI would understand. Rob says, “The enjoyment of face-to-face interaction is often mentioned within the recruitment industry and has been taken away from so many since 2020. Tech will never take away those moments of walking around the shop floor, with a client and what happens during those occasions. For instance, this could be seeing machinery and making recommendations to others, to saying hello to our candidates who are thriving in their place of work. This to me is priceless.”
Within the recruitment industry, digital technology has played its role during the pandemic, but things could be about to change, Hannah Sills, head of permanent and specialist recruitment explains, “From September 1st, the Digital Right to Work checks means that we have to move away from checking people digitally and revert to in-person checks in their physical form and return to procedures that were in place, pre-covid. Digital presentation and scanned documents will no longer be acceptable.This means that employers must have original documents ie. passport.”
“We saw the efficiencies of tech during the pandemic when checks could be made on video calls. Processes were much quicker when applicants could send scanned documents or a photo, rather than posting original forms. We all recognise that in-person checks can sometimes be a necessity, but when looking to get people into employment, quickly, this approach using tech has meant working faster and efficiently. There has to be a consideration for the role that digital technology can shift industry best practice.”
Whilst technology has encouraged flexibility and new ways of interaction, such as video interviews, it can also be used to drive the industry forward. It will continue to play an even more significant role within the recruitment sector, but the importance of interaction and the human roles of empathy and listening will never go away.